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Can I change the primary account holder?

The PlayHQ platform is set up so you can view a child or dependent's account which is linked to the primary account holder. 

In the instance that you have set up a child/dependent as primary account holder in error, the following two scenarios are available to you:

Registration not yet complete

If you have only set up a PlayHQ account and not yet completed a registration, you should change the name of the person within the profile account to the parent, then proceed with completing the registration for your child/dependent. 

Registration has been completed

If a registration was completed, the system is currently unable to change which account is marked as the primary account holder, however this functionality will be added in the future. 

In the meantime, you can ignore that the child/dependent account is marked as the primary account holder and continue with registering any additional linked family members. 

If you need to edit any other information contained within a PlayHQ profile you can find more information here.

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  1. Briar

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